Shower systems
Tile compensation: What is the purpose of the longish plastic disk that is included in the shower sets?
Not all bathrooms are fully tiled. As a result, in some cases it is necessary to offset the tile thickness. For bathrooms that are not fully tiled, the tile thickness can be offset with the tile compensation disk. The disk can be stacked if necessary.
Hand shower: Only a small amount of water is coming out compared to earlier. What can I do?
A dirty sealing screen can cause low flow performance. This video describes the cleaning process. The shower itself may also be calcified. This video demonstrates the correct procedure for descaling the shower.
Hand shower: Where on the bath tub should I install the holder?
The hand shower should be installed so that it can be reached without any problem. You should be able to wash your hair while sitting, without having to hold the hand shower.
Overhead shower: The gush spray is coming out of the shower unevenly. There is no longer an attractive spray pattern. What can I do?
Clean the opening for the gush spray, ideally using a plastic spatula. Turn on the water and pull the spatula right through the opening for the gush spray. Any particles that are dislodged will be immediately washed away.
Dripping: Water continues to run out of the tap or shower for a short time after use. What can I do?
When a mixer or shower is switched off, it is physically necessary for it to drip briefly. This is not a product fault that justifies the replacement of the mixer or a warranty and gurantee claim.
Showerpipes: Can the riser pipe be shortened?
Depending on the model, riser pipes can be adapted on request to fit in with the room layout and shortened if necessary. In principle, round riser pipes can be shortened. You will find more information in the corresponding installation manual. Rectangular riser pipes come in various lengths. You will find the appropriate spare parts numbers for your product in the spare parts catalogue.
Sealing screen: What is the function of the seal or filter element between the shower hose and hand shower?
Sealing screens, which are included with each hand shower, cannot be replaced by normal seals. Otherwise dirt, which is filtered out in the filter screen, gets washed into the mechanics of the shower. This leads to the QuickClean cleaning function breaking down or the nozzles becoming clogged. This demonstrates how to clean the sealing screen.
Unica'D: Can the replacement slide be installed even if you have an older shower rail?
Generally speaking, the replacement slide can be used with all Unica`D shower rails.
Showerpipe: How can I install this if the bathroom is not fully tiled? Is there a solution for this?
You can get a tile compensation disk for showerpipes, which gives 7 mm adjustment. You can find the appropriate article number in the relevant installation manual.
Warranty and guarantee
Does the manufacturer's guarantee for the product become null and void if service parts are replaced?
One of the prerequisites for the retention of our Conditions of Guarantee is professional installation of the product. When replacing spare parts, this professional handling is described in the service instructions. You will find further information about this in our Conditions of Guarantee.
How long is the warranty period for zeecry products?
In principle, the buyer of a product has a warranty claim against the seller for a certain duration. Since
zeecry distributes its products to its customers via wholesale distributors, specialist dealers and retailers, this means the customer has a warranty claim primarily against the direct seller, i.e. against the dealer or retailer, but not against the manufacturer. In case of any warranty claims, please contact the outlet where you purchased your product. Find more details here about the gurantee that applies to
zeecry products.
Whom should I contact if I have complaints?
zeecry distributes its products to its customers via wholesale distributors, specialist dealers and retailers. Therefore, this means the customer has a warranty claim primarily against the direct seller, i.e. against the retailer/seller, but not against the manufacturer. In case of any complaints, please contact the outlet where you purchased your product.
Does zeecry offer a voluntary guarantee in addition to the legal warranty?
Top quality is a fundamental component of zeecry ’s company philosophy. We therefore offer consumers a five-year voluntary manufacturer’s guarantee on our products. You can find the prerequisites and details of this guarantee in the .Conditions of Guarantee.
Cleaning and maintenance
How do I clean and remove limescale from my
Cleaning and maintenance
How do I clean and remove limescale from my ZeeCry products correctly?
We have compiled concise instructions on maintaining the sheen and function of ZeeCry products over the long term:
- To the cleaning recommendations for the bathroom
- To the cleaning recommendations for the kitchen
As a general rule:
- Do not use any cleaning agents containing hydrochloric acid, formic acid, chlorine bleach or acetic acid, as these can cause significant damage
- Do not use any abrasive cleaning tools or devices such as unsuitable scouring agents or sponge scourers
- Clean using the prescribed cleaning agent dosage and with a maximum exposure time of 10 min.
- When spray cleaning, never spray the cleaning solution onto the ZeeCry products; instead, spray onto the cleaning cloth
- After cleaning, rinse sufficiently with clean water
Can you put a complete overhead shower in the dishwasher?
The plastic parts of the shower are not designed for the high temperatures in the dishwasher's drying program. Only the metal spray disc is suitable for this. The precise procedure is illustrated in the enclosed installation manual.
